❓ Frequently Asked Questions
Answers to all your questions
about xb99
Find detailed answers on this page covering deposits, withdrawals, bonuses, cricket betting, account management, and responsible gaming.
Questions can come up at any time when using xb99. This FAQ page has been created to give Bangladeshi players accurate and straightforward answers to the most common questions. From depositing money to withdrawing winnings, from cricket betting to account issues — every topic is explained in plain language. If you don't find an answer, our 24/7 support team is always here for you.
How to Deposit Money
xb99 does not charge any processing fee or service charge on your deposits. The full amount you send will be added to your account. However, please note that your mobile banking operator may deduct their own transaction charge — that is entirely subject to their own policy and is outside xb99's control.
After logging in, go to the deposit page and select Nagad as your payment method. Enter the amount to send to the designated xb99 Nagad number and complete the payment from your Nagad app. Save the transaction ID or reference number — if any issue arises, providing it to support will help resolve it quickly.
The minimum deposit amount at xb99 is ৳300. This applies equally to all three payment methods — bKash, Nagad, and Rocket. With just ৳300 you can start playing all games, including the opportunity to receive a welcome bonus.
Log in to your xb99 account and select bKash from the deposit section. Send Money to the xb99 bKash number shown on screen — mention your username in the reference so the payment is identified quickly. Your balance is usually credited within a few minutes. If it takes longer, contact live chat with your transaction ID.
Withdrawal Questions
The withdrawal process normally takes 5 to 30 minutes to complete. If more time has passed, first check whether your account verification is complete and whether any bonus wagering requirements have been met. If the issue still isn't resolved, contact live chat and provide your withdrawal reference number.
Yes, withdrawals at xb99 are available seven days a week, twenty-four hours a day. Whether it's late at night, a Friday, or a public holiday — the withdrawal process stays active and money typically arrives within 5 to 30 minutes. Our support team is also available 24/7.
Yes, but you need to meet the wagering requirements first. For the xb99 welcome bonus, wagering is calculated on the bonus amount only — not on the combined total of the deposit and bonus. For example: if you receive a ৳1,500 bonus, you need to place ৳15,000 in bets at a 10× rate. Only after meeting that requirement can bonus winnings be withdrawn.
The minimum withdrawal amount at xb99 is ৳500. This same limit applies across all three channels — bKash, Nagad, and Rocket. As long as you have at least ৳500 in your balance, you can request a withdrawal at any time.
Responsible Gaming
Yes. xb99 strictly follows a 21+ policy. Only individuals who are 21 years of age or older may open an account and play on this platform. Age is confirmed during the account verification process. We are committed to ensuring the protection of minors.
Yes, xb99 gives players the option to set their own deposit limits. You can set a maximum deposit amount on a daily, weekly, or monthly basis. This is an important responsible gaming tool — it lets you play within your budget. For detailed settings, use the account panel or contact support.
There are some warning signs to pay attention to: repeatedly playing to recover lost money, placing bets beyond your budget, problems at work or in relationships due to gambling, and being unable to stop playing. If these signs appear, it's time to take a break and seek help.
Yes. If you want a temporary break, you can use the "cooling off" option — your account will be temporarily deactivated for a set period. If you want to step away for the long term or permanently, choose the "self-exclusion" option. In both cases, a request can be made via live chat or support email.
xb99 provides direct support and also points users toward responsible gaming resources. Talk to the people close to you, and if needed, seek help from a professional counsellor or mental health service. Our support team is always ready to assist you with self-exclusion and setting account limits.
Cricket & Sports Betting
Yes, xb99 offers betting on matches from BPL, T20 World Cup, IPL, and various other international tournaments. When the Bangladesh Tigers are on the field, many markets are also available for those matches. Visit the cricket betting section to see available events.
If a match is abandoned due to rain or any other reason, or ends without an official result (no-result), most bets are voided and the stake is refunded. However, the specific rule may depend on the type of market, so check the betting rules page or contact support.
xb99 offers quite a few popular cricket markets. These include: match winner (which team will win), toss winner, runs scored at the fall of the first wicket, top run scorer, runs in a specific over, and series result. For example, betting on the "Match Winner" or "Top Batter" market in a Bangladesh vs India match is a common choice.
Yes. An accumulator (or "parlay") bet lets you add multiple selections together. If every selection is correct, the total payout can be very large. However, keep in mind — if even one selection is wrong, the entire bet is lost. So accumulators are attractive but carry higher risk.
Member Account
Usernames generally need to be created using English letters and numbers and must be unique. Passwords should be at least 8 characters long — a mix of uppercase letters, lowercase letters, numbers, and special characters will keep your account much more secure. Never use a simple or guessable password.
Use the "Forgot Password" option on the login page. Enter your registered email or phone number and reset instructions will be sent to you. If there is also a problem with your email or number, contact live chat directly or email [email protected] — the support team will verify your identity and assist you.
The most common reasons are: Caps Lock being on, extra spaces in the password, or a wrong username. After multiple failed attempts your account may be temporarily locked — in that case wait a while or reset your password. If the problem persists, let live chat know.
To sign up you generally need an active mobile number or email address, a preferred username, and a strong password. A national identity card or other ID may be requested for age verification. It is best to read the terms and conditions before registering. Remember, only those aged 21+ can become members.
For security reasons, the registered phone number or identity-related information cannot be changed directly by yourself. For such updates, you need to submit a request to the support team along with identity verification documents. Contact live chat or email [email protected] and they will assist you through the entire process.
Still have questions? We're here for you
For any issue, the xb99 support team is ready to help in both Bengali and English, seven days a week, twenty-four hours a day.
24/7 Live Chat
Email Support
Bengali & English
Send an email: [email protected]