xb99's Privacy Policy
How your personal information is collected, processed, and kept secure — xb99 tells you everything with complete transparency.
Introduction & Scope
xb99 is a safe and reliable online betting and casino platform for players in Bangladesh. We treat the privacy of our users with the utmost importance and are firmly committed to protecting their personal information.
This Privacy Policy ("Policy") describes what information is collected while you use the xb99 platform, how that information is used, with whom it may be shared, and what steps we take to protect your data.
This Privacy Policy, together with our Terms & Conditions and Responsible Gaming policy, forms the complete legal framework of xb99.
Data Collection
xb99 collects user information in several ways. Below is a detailed description of the information collected:
Information Provided at Registration
Information you provide when creating an account includes:
- Full name and date of birth
- Valid email address
- Mobile phone number
- Residential address
- Documents required for identity verification (national ID card or passport details)
Financial Transaction Information
To facilitate deposits and withdrawals, we collect:
- Your bKash, Nagad, or Rocket account details (limited information required to process transactions)
- Transaction history and amounts
- Information about the timing and method of deposits and withdrawals
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store:
- Betting history and amounts
- Game preferences and session duration
- Win and loss records
- Platform access times and timestamps
Technical & Device Information
Information collected automatically to maintain the security and performance of the platform:
- IP address and device identification number
- Browser type and version
- Operating system information
- Platform access patterns and navigation paths (log data)
Purpose of Data Use
xb99 uses collected information only for specific and legitimate purposes. The main purposes for which we use data are as follows:
Identity Verification
A user's age and identity are confirmed at the time of account registration and before financial transactions. This is essential for our responsible gaming policy and the protection of minors.
Service Operations
Information is used to manage your account, process transactions, award bonuses, and run overall gaming services without interruption.
Security & Fraud Prevention
User information is monitored to prevent unauthorized access, fraudulent activity, and money laundering. All transactions are secured using SSL encryption.
Service Improvement
User experience is reviewed to improve the functionality and gaming experience of the xb99 platform. This analysis is conducted in a fully anonymous manner.
Customer Support
To provide effective assistance through 24/7 live chat and email support, your account and transaction history are accessible to support staff.
Relevant Communications
Your contact information is used to inform you about new games, bonus offers, and important updates. You may request to opt out of these communications at any time.
Data Storage & Security
xb99 applies the highest industry-standard technologies and practices to protect your personal information. The key features of our security measures are described below:
Encryption & Data Protection
All data transfers on our platform are secured by SSL (Secure Socket Layer) encryption technology. Your personal and financial information is stored in an encrypted state, making it unreadable to unauthorized parties.
Retention Period
Your information is retained according to the following policy:
- Information of active account holders is retained for as long as the account remains active.
- Financial transaction records are retained for a defined period after account closure in accordance with applicable law.
- Once the retention period ends, information is securely deleted or anonymized.
Server Security
Our server infrastructure is protected by advanced firewalls, regular security audits, and access control systems. Only authorized personnel may access user information within defined limits.
Sharing Data with Third Parties
xb99 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
Payment Processors
The minimum information required to complete transactions through bKash, Nagad, and Rocket is shared with the respective mobile financial service providers. This information is used solely to complete the specific transaction.
Service Provider Partners
Only the information necessary for service operations is shared with technology and service providers that support platform operations (such as game providers Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These partners operate under strict confidentiality agreements.
Legal Obligations
It is our legal obligation to disclose information in response to applicable law, court orders, or valid requests from competent authorities. In such cases, we are required to follow legal directives. However, only the necessary and minimum amount of information is disclosed in each instance.
Business Transfers
In the event of a business restructuring, merger, or acquisition of xb99, user information may be transferred to the relevant new entity. In such cases, this Privacy Policy or equivalent protections will be maintained, and users will be notified in advance.
Cookies & Tracking Technologies
xb99 uses cookies and similar technologies to improve platform performance and the user experience.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security, and save your preferences. Disabling these cookies will prevent the platform from working properly.
Analytics Cookies
These cookies help analyze how the platform is used and improve service quality. The information collected is aggregated and anonymous — it cannot be used to directly identify any individual.
Cookie Controls
You can accept or reject cookies through your browser settings. However, rejecting non-essential cookies may limit some features of the platform. You are informed about the cookie policy when you first visit our platform.
Your Rights
As a registered user of xb99, you have the following rights over your own information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information. This request can be made by emailing [email protected].
Right to Rectification
You have the right to request the correction of any inaccurate information stored about you. Ensuring accurate information is important for safe gaming.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information must be retained for a defined period due to legal obligations.
Right to Restrict Processing
You have the right to request that the processing of your information be restricted for marketing communications, service improvement purposes, or other non-essential uses.
Protection of Minors
Age Verification Policy
xb99 follows a strict age verification policy. Our platform is for individuals aged 21 and above only. Age is verified at the time of registration and confirmed via identity documents when required.
If a minor registers on our platform or uses our services, the account is immediately suspended and the related information is securely deleted. We do not knowingly collect or retain any information belonging to minors.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes
Notice of Changes
xb99 reserves the right to amend, change, or update this Privacy Policy at any time. If any significant changes are made to the policy, registered users will be notified by email or via a notice upon accessing the platform.
Continuing to use our platform after any changes will be considered as your acceptance of the updated policy. Therefore, it is recommended that you review this page regularly.
Contact
Privacy Inquiries
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:
- Email: [email protected]
- Live Chat: Available directly on our platform 24/7
- Language of Service: Bengali and English
We treat every privacy-related request with the utmost importance and are committed to providing a resolution as quickly as possible.
Have more questions?
Our 24/7 support team is always ready to answer any of your questions. Log in to xb99 and speak directly via live chat.
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