xb99's commitment to responsible gaming
Play for fun, stay within your limits — xb99 is always by your side to ensure a safe and secure gaming experience.
For players aged 21 and above only
The minimum age to open an account and play betting or casino games at xb99 is 21. Access by minors is strictly prohibited. We take the necessary steps to verify age, and your safety is our top priority.
What is responsible gaming and why does it matter?
Online betting and casino games are a form of entertainment — but when they go out of control, they can have a negative impact on personal, family, and financial life. xb99 believes that every player's gaming experience should be enjoyable, safe, and well-managed.
Responsible gaming means keeping to your budget, setting time limits, and never thinking of gaming as a source of income. We provide a range of protective tools and support services on the xb99 platform to help you stay informed and safe at all times.
Remember — gaming is entertainment, not an obligation. If you ever feel that gaming is taking up too much space in your life, the xb99 support team is always here for you.
Core principles of informed play
Play for entertainment, not in the hope of earning money. Set a fixed budget before each session and do not exceed that limit. Do not place more bets in an attempt to recover lost money — this is one of the biggest risks. Set aside a specific amount of time each day and take a break after that time is up.
Always put family, friends, and work responsibilities before gaming. Play with a clear head — avoid gaming when you are under stress or feeling low. Before logging in to xb99, ask yourself: am I in the right state of mind right now?
Protective tools and services
xb99 provides you with several effective tools to help you stay in control of your gaming experience. They are easy to use and can be managed directly from your profile.
Deposit Limit
Set a limit on how much you deposit per day, per week, or per month. Once a limit is set, lowering it takes effect immediately, but increasing it requires a waiting period that gives you time to reconsider your decision.
Time Limit
Control how long your gaming sessions last. Once a set amount of time has passed, the system will send you an alert. This feature helps you avoid long sessions and build healthy gaming habits.
Self-Exclusion
If you feel you need a break from gaming, you can close your account temporarily or for the long term. Your account cannot be reactivated before the set period has ended — this is a firm protective measure.
Time-Out Feature
Activate a time-out for a short-term break. Your account can be suspended temporarily for any period from 24 hours up to several weeks. During this time, logging in, placing bets, and making deposits will not be possible.
Transaction History Review
You can view your complete deposit, withdrawal, and betting history at any time. Reviewing your own activity regularly is an important part of responsible gaming.
24/7 Support Service
Our live chat and email support team is always ready for any questions or assistance related to responsible gaming. Contact us in Bengali or English — whichever you prefer.
Warning signs of problematic gaming
If you notice any of the following signs in yourself, seek help right away. This is not a sign of weakness — it is a sign of self-awareness.
You are spending beyond your budget and borrowing money from elsewhere to play.
You keep returning to play in an attempt to recover lost money.
Gaming is causing you to lose focus on your family, friends, or work.
You have to hide how much you play or lie about it.
You feel anxious, irritable, or restless when you are not playing.
You have tried to stop playing but keep failing.
Safe gaming tips
Following a few simple habits can keep gaming enjoyable at all times.
Set a time and money limit before each session and stick to it.
Think of gaming as a hobby, just like any other form of entertainment.
Take regular breaks — spend time with family and friends outside of gaming too.
Take at least one full day off from gaming each week.
Avoid gaming when drinking or under stress.
If you feel something is wrong, contact xb99 support right away.
Protection for minors
All users on xb99 must be at least 21 years old. We verify age at the time of account registration, and identity documents may be requested in any case where there is doubt.
If there are young children or teenagers in your home, use parental control software on your device. Use a strong password for your xb99 account and do not share your login details with anyone. Always log out at the end of a session.
Financial limit setting
The minimum deposit at xb99 is ৳300 and the minimum withdrawal is ৳500. Transactions via bKash, Nagad, and Rocket are fast, and withdrawals generally take 5 to 30 minutes.
Set your deposit limit so that your monthly budget is never exceeded. Once a limit is lowered, it takes effect immediately — to raise it again in the future, a set cooldown period must pass, which prevents you from making rushed decisions.
Self-exclusion and reactivation
When self-exclusion is activated, your account becomes fully inactive — no bets, deposits, or withdrawals are possible during this time. Your account cannot be reactivated before the set period has ended.
If you feel you need to stop gaming permanently, contact our support team — we will provide you with all the help you need. Remember, asking for help is a sign of strength.
Need help? We're here
If you are experiencing any problem or concern related to gaming, contact us right away. The xb99 support team is ready to help in both Bengali and English, 24 hours a day, 7 days a week.
24/7 Live Chat Support
Our team will listen to you without judgment and help you make the right decision.
Frequently asked questions
Play safe, enjoy the game
Enjoy xb99's vast game collection — always responsibly.